Privacy Policy for PIK-N-GO Hospitality Pvt Ltd

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At PIK-N-GO Hospitality Pvt Ltd ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make reservations, or interact with us through our online services.

By using our website, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how we collect and protect your personal data.

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1. Information We Collect

We collect personal information in the following ways:

• Personal Identification Information: When you interact with our website, reserve a table, place an order, or use other services, we may collect personal information such as your name, email address, phone number, address, payment information, and other details necessary for booking and delivering our services.

• Payment Information: We may collect payment information, such as credit card details, when you place an order or make a reservation through our website. Payment processing is managed by third-party services that comply with industry standards for payment security.

• Usage Data: We collect data about how you interact with our website, such as your IP address, browser type, pages visited, and the date and time of your visit, to help us improve our services and provide a better user experience.

• Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze web traffic.

 

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Providing Services: To fulfill your reservations, process orders, deliver meals, and provide customer support.

• Personalizing Experience: To personalize your dining experience, including offering recommendations or promotions based on your preferences and order history.

• Marketing and Communications: To send you promotional materials, special offers, newsletters, or information about new services or products. You can opt out of marketing communications at any time by following the unsubscribe link in emails.

• Improving Our Website: To analyze usage data and improve the functionality and user experience of our website and services.

• Legal Compliance: To comply with legal obligations and enforce our terms of service.

 

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in running our website and delivering services (e.g., payment processors, delivery services, IT support).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

 

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You can request access to the personal information we hold about you and ask us to correct or update any inaccurate information.

• Opt-Out: You can opt out of receiving marketing communications at any time by using the "unsubscribe" link in our emails or contacting us directly.

• Deletion: You can request the deletion of your personal information, subject to certain legal limitations.

 

6. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have collected such information, please contact us immediately.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

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8. Cancellation/Refund Policy:

1. Order Cancellation:

   • Orders can be canceled within 15 minutes of placing them for a full refund.

   • Once the order is processed or dispatched, cancellations cannot be made.

2. Refunds:

   • If your order is incorrect or there’s a quality issue, please reach out to us within 24 hours of receiving your order. Our team will investigate and process a refund or replacement.

   • Refunds will be credited back to the original payment method within 7-10 business days.

   • Refunds for cancellations or issues will only be processed if the request meets the criteria.

3. Non-refundable Items:

   • Gift cards, promotional discounts, and certain special offers may not be eligible for refunds.

Please contact our customer support team at support@pikngo.com for any concerns or assistance.

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9. Shipping & Delivery Policy:

1. Delivery Areas:

   • We deliver to a wide range of locations within each city we operate in. You can check the availability for delivery in your area during the checkout process.

2. Delivery Time:

   • Our standard delivery time is between 30 minutes to 1 hour depending on your location and current order volume.

   • Delivery times may vary during peak hours or festive seasons. We strive to keep you informed of any delays.

3. Delivery Charges:

   • Delivery charges vary depending on your location. The final charge will be displayed at checkout.

   • Free delivery may be available for orders above a certain value—check our website for specific promotions.

4. Order Tracking:

   • Once your order is dispatched, you will receive a tracking number to monitor your delivery in real-time via our app or website.

5. Food Packaging:

   • We use high-quality, eco-friendly packaging to ensure that your food arrives fresh and intact.

6. Issues with Delivery:

   • If there’s an issue with your delivery (e.g., incorrect items or delays), please contact our customer support team immediately so we can resolve the matter as quickly as possible.

For any further questions, feel free to reach out to us at support@pikngo.com. We’re here to make your experience with us delightful!